OpenLazarus for retailers: AI teammates for stock, suppliers and customers

Contents

1. What OpenLazarus does for retailers
2. Published evidence
3. Strengths and limits
4. Pricing
5. Questions to ask OpenLazarus
6. Sources

Type	Company-owned system with AI teammates
Headquarters	New York, US
Pricing	Published
Website	openlazarus.ai

OpenLazarus is a company-owned operating system with AI teammates. For a retailer, its proposition is to put the back office, meaning stock, purchasing, suppliers and customer questions, in one system that sits alongside the shop and POS⁠1AI for e-commerceOpenLazarus.

Best for: Retailers that want AI teammates to run the back office, from stock and purchase orders to supplier email and customer questions, in one system they own.

Not the right fit for: Retailers that only want AI inside their POS or shop platform, or national chains that need enterprise forecasting and planogram tools.

What OpenLazarus does for retailers

Its inventory manager tracks stock levels, locations, lot numbers and expiry dates, forecasts demand from sales patterns and seasonality, and drafts purchase orders that take account of lead times, minimum order quantities and supplier performance. It has its own email address, so suppliers can confirm orders and update delivery dates, and it tracks purchase orders and flags delays. In the published examples, it asks before drafting or sending orders. Shopify, Amazon or a POS can be linked so stock updates as sales come in⁠2AI inventory managerOpenLazarus · 26 Dec 2025.

For customers, its customer-care teammate answers tracking and returns questions by mail, chat and phone in the customer's language; anything it is unsure of, such as a refund without a return, goes to a person. The retailer decides per teammate what it handles alone and what it asks first, and every action is logged. Its engineers connect the shop, marketplaces, carriers and phone lines, usually within a few weeks for a mid-sized online retailer⁠1AI for e-commerceOpenLazarus. The industry page's example company is labelled as invented and its figures as illustrative.

Published evidence

• Quick Scan & Go. On OpenLazarus’s AI Architects page, the CEO of this retailer, listed with 80 stores in Miami and Buenos Aires, says the team consolidated its data systems and deployed AI agents for operations, and attributes 76% profit growth to the change. Company-published testimonial.⁠4AI ArchitectsOpenLazarus

Strengths and limits

Strengths

• Covers the three back-office jobs in one place: stock and reordering, supplier communication and customer questions.
• Works alongside the existing shop platform, reading orders, stock and refunds and writing back where needed.
• Limits are set per teammate, such as refunds without a return that go to a person, and every action is logged.
• Published prices for hosting and support, and the retailer owns its instance.

Limits

• Not a point-of-sale or shop platform; it sits alongside one.
• Its retail evidence is a single company-published testimonial; its industry pages use invented example companies, which they label as such.
• Integrations are set up by its engineers rather than installed from an app store, which takes a few weeks.
• Companies of 30 or more are priced after a session with its engineers, and AI usage is billed as credits with a 5.5% fee.

Choose another option if: You want AI built into the POS you run every day (Lightspeed or Square), you sell mainly on Shopify and want its built-in assistant (Shopify), or you run a large chain that needs enterprise replenishment (RELEX).

Pricing

Published: plans from $100 a month plus managed hosting from $150 a month for teams under 30; developer support from $4,500 a month; 5.5% fee on AI credits.

Questions to ask OpenLazarus

• How does the inventory manager connect to our POS and web shop, and how current is stock?
• Which purchase orders can it send alone, and which wait for approval?
• What will a month of AI credits cost for our order and email volume?
• Can we start with one job, such as supplier follow-up, before adding customers?

See how OpenLazarus compares with the other tools in the main guide.

Sources

1. AI for e-commerce. OpenLazarus. Accessed 8 Nov 2026.
2. AI inventory manager. OpenLazarus, 26 Dec 2025. Accessed 8 Nov 2026.
3. The agent library. OpenLazarus. Accessed 8 Nov 2026.
4. AI Architects. OpenLazarus. Accessed 8 Nov 2026.
5. Pricing. OpenLazarus. Accessed 8 Nov 2026.
6. Design your company’s operating system. OpenLazarus. Accessed 8 Nov 2026.

Further reading

• Buyer's guide · Updated quarterlyThe best AI for retail businesses in 2026An analysis of eight AI tools that retailers use for stock, purchasing and customer service, compared on the same criteria, with published prices and the established path to a first measured result.
• Guide · Forecasting and operationsDemand forecasting vs operations, where retail AI pays firstA forecast tells a retailer what to order. Operations decide whether the order is placed, confirmed and delivered on time. For most small retailers, the second is where the stock-outs come from.
• Guide · Choosing by jobAI in retail, job by jobRetail AI is sold by platform, but it is easier to choose by job. Six jobs cover most of the back office of an independent or mid-sized retailer.